About Me
Hi! I’m Andreas Stefan Lazar, an IT enthusiast with a passion for technology, user experience, and smart solutions. With hands-on experience in IT support, infrastructure management, Microsoft 365 administration, and technical troubleshooting, I’ve helped companies streamline their digital workflows and solve complex issues efficiently.
I thrive in environments where I get to combine technical skills with human interaction — whether it's supporting users, configuring cloud systems, or keeping infrastructure running smoothly. I have a solid understanding of Windows environments, Azure, Intune, Entra ID, Active Directory, and security tools like Microsoft Defender.
What sets me apart is my curiosity and constant desire to grow. I’m the kind of person who explores all corners of IT — from cloud platforms to on-prem setups — and I enjoy picking up new tools and technologies to stay relevant in a fast-moving industry.
I speak Norwegian, English, and Romanian, and love bridging the gap between tech and people. Whether it’s solving an urgent ticket or building a long-term solution, I aim to bring value, clarity, and a touch of calm to every challenge.
When I’m not working, I like to freelance on IT-related projects, keep my skills sharp with side learning, and occasionally help businesses upgrade their websites and digital tools.
Let’s connect — I’m always open to exciting collaborations and new opportunities!
Skills & Expertise
Technical Skills
Windows OS & Server environments, Active Directory & Group Policy, Microsoft Intune & Endpoint Management, Azure AD / Entra ID, Microsoft Defender & Security Stack, Network & Firewall Configuration, On-premise to Cloud Migrations, Hardware & Software Troubleshooting
Cloud & Microsoft 365
Microsoft 365 Administration (Exchange, SharePoint, Teams, OneDrive), Azure Administration (VMs, Storage, IAM), Identity & Access Management, Licensing & Compliance, Automation via PowerShell
Tools & Platforms
Microsoft Endpoint Manager, Office Deployment Tools (ODT), Remote Desktop / RDP / VPN Solutions, BitLocker & Security Hardening, Service Desk / Ticketing Systems (e.g., Jira, ServiceNow)
Programming & Scripting
PowerShell (scripting for automation and administration), Bash (basic familiarity), Basic HTML/CSS for web configuration, Basic Swift UI/Java knowledge
Monitoring & Analytics
Performance Monitoring (CPU, Memory, Disk, Network), Event Viewer & Log Analysis, Microsoft Compliance Center & Security Reports
Communication Skills
Translating technical concepts into clear, user-friendly language | Providing empathetic, professional IT support to non-technical users | Managing expectations and following up on requests and incidents | Gathering and clarifying user requirements effectively
Professional Experience
Support Associate
Elkjøp, Ålesund | Oct. 2024 – Mar. 2025
Worked part-time at Elkjøp in customer and tech support alongside my studies.
Website & Systems Administrator
Scand Rørfornying, Trondheim | 2025
Responsible for managing and maintaining the company's website and technical infrastructure.
Syntax – Technical Committee
Syntax, Ålesund | 2024 – 2025
Member of Syntax committee at NTNU, organizing LAN events for students. Responsible for competitions and website development/maintenance.
First Line IT Support
Atea, Trondheim | Aug. 2023 – Jun. 2024
Handled tickets in ServiceNow. Provided general support via phone, chat, and email for enterprise clients. Specialized in issue prioritization and troubleshooting across various platforms (Active Directory, O365, Citrix, remote tools). Part of the evening/night shift rotation.
Website Administrator
All Rørfornying, Trondheim | 2022 – 2024
Managed and updated the company’s websites and digital tools.
IT Apprentice
Malvik Municipality, Hommelvik | Aug. 2021 – Aug. 2023
Tasks included 1st and 2nd line support, remote desktop support, Microsoft 365, Active Directory, networking, Intune, client deployment, LCS/DAP (user provisioning), printing, and exam projects related to server/client setup (file access, Group Policy).
On-Call IT Support
All Rørfornying AS, Trondheim | On-Call
Provided IT support and assistance with projects on an as-needed basis.
Freelance Designer
Fiverr | 2019
Worked freelance on design and digital media projects.
LAN Event Crew
Casual Gaming, Trondheim | 2019
Volunteered at a LAN party for 3 days. Helped with hardware setup and networking configuration.
Featured Projects
Scand Rørfornying – Website
Designed and developed the official website for Scand Rørfornying, a pipe renovation company based in Trondheim. The goal was to create a modern, responsive, and user-friendly platform that clearly communicates the company’s services, expertise, and professionalism.
Project Name 2
Another significant project that demonstrates your expertise and problem-solving abilities. Highlight the innovation and value delivered to stakeholders.
Project Name 3
Third major project showcasing different aspects of your skill set. Focus on the impact and how it contributed to organizational goals.
Achievements & Recognition
"Outstanding IT Apprentice" Recognition – 2022
Recognized for exceptional performance and contribution during my IKT-lærling (apprenticeship) period at Malvik Kommune, especially in user support and system maintenance.
Drone Operator A1/A3 (EASA-compliant)
Earned drone operator certification demonstrating technical awareness and operational responsibility.
Improved support efficiency
During my time at Atea, I helped reduce first-line support resolution time through improved ticket handling and proactive troubleshooting using ServiceNow.
Website Revamp for Small Business
Successfully updated and maintained a local business website during freelance work, improving user navigation and SEO ranking — delivered on time with zero extra cost.